Terms and Conditions

Terms and Conditions

Terms and Conditions of www.kaybi.eu Online Store

  1. DEFINITIONS
  2. GENERAL PROVISION
  3. PROVISION OF ELECTRONIC SERVICES
  4. TERMS FOR CONCLUDING A SALES AGREEMENT
  5. DELIVERY
  6. PAYMENT
  7. ORDER EXECUTION
  8. ITEM RETURN REGULATIONS
  9. COMPLAINT PROCEDURE
  10. PERSONAL DATA
  11. FINAL PROVISIONS
  1. DEFINITIONS – the notions used hereinafter denote the following:
    1. PASSWORD – a sequence of alphanumeric characters necessary for authorisation during the process of accessing the Account, created independently by the Customer during the Registration process.
    2. CUSTOMER – a natural person having full legal capacity, and in cases stipulated by generally applicable regulations, also a natural person having limited legal capacity; a legal person or an organisational unit without legal personality to which legal capacity is granted by law, and which intends to conclude or has concluded a Sales Agreement or an Electronic Services Agreement.
    3. CIVIL CODE – Civil Code Act of 23 April 1964. (Journal of Laws No. 16, item 93 as amended).
    4. CONSUMER – a natural person for whom the conclusion of a Sales Agreement or an Electronic Services Agreement is not directly related to his/her business or professional activity.
    5. ACCOUNT (CUSTOMER’S ACCOUNT) – a subpage of the Store which collects, among other things, information about the Customer’s Orders in the Online Store. information about the Customer’s Orders in the Online Store.
    6. ITEM – a movable item available in the Online Store which is the subject of the Sales Agreement con-cluded between the Customer and the Seller.
    7. TERMS AND CONDITIONS – these Terms and Conditions of the Online Store.
    8. REGISTRATION – a one-off activity consisting of the creation of an Account by the Customer, carried out using the registration form provided by the Service Provider on the Store’s website.
    9. ONLINE STORE (STORE) – the Provider’s online store available at www.kaybi.eu through which the Customer may conclude a Sales Agreement or an Electronic Services Agreement.
    10. SELLER – Katarzyna Byler Media Consulting (business address: ul. Belgradzka 46/22, 02-793 Warszawa) entered into the Central Register and Information on Economic Activity of the Republic of Po-land kept by the minister of economy, NIP: 5212679128, REGON: 141830123, e-mail address: kontakt@kaybi.eu, telephone number: +48 798 737 623 (fee as for a standard call according to the price list of the relevant operator).
    11. PARTY – Service Provider, Seller or Customer.
    12. SALES AGREEMENT (AGREEMENT) – an agreement for the sale of the Item within the meaning of the Civil Code concluded via the Online Store.
    13. ELECTRONIC SERVICE – service provided electronically by the Service Provider via the Online Store.
    14. SERVICE PROVIDER – Katarzyna Byler Media Consulting (business address: ul. Belgradzka 46/22, 02-793 Warszawa) entered into the Central Register and Information on Economic Activity of the Republic of Po-land kept by the minister of economy, NIP: 5212679128, REGON: 141830123, e-mail address: kontakt@kaybi.eu, telephone number: +48 798 737 623 (fee as for a standard call according to the price list of the relevant operator).
    15. ORDER – a declaration of the Customer’s will to resulting directly in concluding a Sales Agreement for the Item and determining important provisions thereof.
  2. GENERAL PROVISIONS
    1. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of a Customer who is at the same time a Consumer and is entitled to them under the absolutely binding legal regulations in force. In the event of non-compliance of the provisions of these Terms and Conditions with the above regulations, these regulations shall be binding.
    2. These Terms and Conditions set out the principles of concluding and performing a Sales Agreements for the Items in the Store and the principles governing using the Store.
    3. These Terms and Conditions are the regulations referred to in Art. 8 of the Act on Providing Services by Electronic Means as of 18 July 2002 (Journal of Laws of 2002, No. 144, item 1204, as amended), and also regulate the conditions of concluding Sales Agreements in the Online Store.
    4. The Online Store is operated by:
      Katarzyna Byler Media Consulting
      ul. Belgradzka 46/22, 02-793 Warszawa
      entered in the Central Register and Information on Economic Activity of the Republic of Po-land kept by the minister of economy.
      NIP: 5212679128 | REGON:141830123
      e-mail address: kontakt@kaybi.eu
      internet address: www.kaybi.eu
      telephone number: +48 798 737 623 (fee as for a standard call according to the price list of the relevant operator)
      All electronic correspondence sent by the Seller is subject to antivirus protection and is directed only to a specific Customer.
    5. The Service Provider provides the following Electronic Services via the Online Store:
      1. The Customer’s account in the Online Store
      2. An interactive form enabling Customers to place an Order in the Online Store
      3. A newsletter
    6. Minimum technical requirements necessary to cooperate with the ICT system used by the Service Provider:
      1. A computer with internet access
      2. Access to electronic mail
      3. Recommended monitor resolution: min. 1024 x 768 pixels
      4. Web browser: Internet Explorer version 7.0 or higher with JavaScript and cookies enabled, Mozilla Firefox version 3.0 or higher with JavaScript and cookies enabled, or Google Chrome version 8 or higher
    7. The Customer is prohibited from providing illegal content.
    8. The Customer shall be obliged to enter data consistent with the actual state of affairs.
    9. The Customer shall be obliged to use the Online Store in a manner consistent with the law and good manners, taking into account respect for personal rights and intellectual property rights of third parties.
    10. In order to ensure the security of the transmission of messages, the Service Provider shall take technical and organisational measures appropriate to the degree of threat to the security of the Electronic Service provided.
  3. PROVISION OF ELECTRONIC SERVICES
    1. Within the Store, the Service Provider undertakes to provide Electronic Services within the scope of and under the provisions of these Terms and Conditions.
    2. The provision of Electronic Services by the Service Provider is free of charge. The costs consequential to the use of the internet by the Customer depend on the price list of the telecommunications operator or internet access service provider used by the Customer and they shall be borne by the Customer.
    3. Conditions for concluding contracts for the provision of Electronic Services:
      1. An Electronic Services Agreement consisting in maintaining the Customer’s Account in the Online Store shall be concluded at the time of Registration.
        1. In order to perform a Registration, the following data shall be provided by the Customer in the registration form: first and last name, address (street, house number, town with postal code), e-mail address, contact telephone number and password.
      2. An Electronic Services Agreement consisting in providing an interactive form for placing an Order in the Online Store shall be concluded at the moment of commencement of the above Service (adding the Product to the basket).
      3. An Electronic Services Agreement consisting in the sending of a newsletter shall be concluded at the moment of commencement of the use of the above Service (subscribing by ticking the option available at registration or providing personal data in the section provided in the Online Store).
    4. An Electronic Services Agreement consisting in maintaining the Customer’s Account in the Online Store shall be concluded for an indefinite period of time.
    5. An Electronic Services Agreement consisting in providing an interactive form for placing an Order at the Online Store shall be concluded for a definite period of time and shall be terminated upon placing an Order.
    6. Terms and Conditions regarding termination of Electronic Services Agreements:
      1. The Customer may terminate an Electronic Services Agreement concluded for an unspecified period of time at any time and without giving reasons therefor with a 7-day notice period.
      2. The Service Provider may terminate an Electronic Services Agreement concluded for an unspecified period of time if the Customer objectively grossly or persistently acts in breach of these Terms and Conditions, in particular if the Customer provides illegal content. Violation of these Terms and Conditions must be objective and illegal in nature. Notice of termination may be given after at least one unsuccessful call to cease or remove the violation by a due deadline. In this case, the contract shall be terminated by giving 14 days’ notice.
      3. Termination of an Electronic Services Agreement concluded for an indefinite period of time by either of the Parties shall not affect the rights or services acquired by the Parties during the term of the agreement.
      4. Notwithstanding the foregoing provisions, the Parties may terminate an Electronic Services Agreement at any time by mutual agreement of the Parties.
  4. TERMS FOR CONCLUDING A SALES AGREEMENT
    1. Advertisements, price lists and other information about the Items given on the websites of the Online Store, in particular their descriptions, technical and utility parameters and prices, con-stitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
    2. The price of the Item shown on the website of the Online Store is given in PLN and includes all components, including VAT. However, the Item prices do not include delivery costs, which, if any, are indicated during placing an Order and are available on the Online Store’s website in the Payments and Shipping tab.
    3. The Price of the Item displayed on the Online Store’s website is binding at the time of placing an Order by the Customer. This price shall not change regardless of any price changes in the Online Store which may occur in relation to individual Items after the Customer places an Order.
      1. The Seller has the right to change the prices of Items, introduce and withdraw Items, grant discounts for individual Items and conduct and cancel promotions. However, this does not limit in any way the rights acquired by the Customer; i.e., the changes do not apply to any Orders which have been submitted.
    4. In order to conclude a Sales Agreement for an Item using the interactive form, one should visit the website of the Online Store, select the Item and place an Order, following the messages and information displayed to the Customer in the interactive form.
      1. When placing an Order, it is necessary to indicate the following data necessary to place the Order: first and last name, address (street, house number, town with postal code), contact telephone number, Item, quantity of the Item, place and method of delivery of the Item, method of payment.
    5. Placing an Order using the interactive form is executed when the “Order” field is clicked in the form.
    6. After placing an Order, the Seller shall immediately (1) confirm receipt of the Order, which binds the Customer to its declaration, and (2) accept the Order for execution — at this point the Sales Agreement is concluded. Confirmation of receipt of the Order and its acceptance for execution shall be made by sending a relevant message to the e-mail address (e-mail address) which the Customer provided when placing the Order.
    7. In the course of placing an Order by means of the interactive form — until the moment of placing the Order — the Customer can modify the data entered by himself. For this purpose, the messages displayed to the Customer and information available on the Online Store’s website must be adhered to.
    8. A limited number of Items are intended for promotional sales and sales and the Order is executed in the order in which orders are received for these Items, until the stocks covered by a relevant form of sales are exhausted.
  5. DELIVERY
    1. If a Sales Agreement is concluded, the delivery of the Item shall be made no later than within 21 business days counting from the business day following the day on which the Sales Agreement was concluded.
      1. The standard order completion time shall be 10 business days, but it may be extended.
      2. The term “working day” shall refer to any day marked in black in the working time calendar.

        CALENDAR 2020
        Key:

        1 Jan New Year
        6 Jan Twelfth Night
        12 Apr Easter
        13 Apr Easter Monday
        1 May Labour Day
        3 May Constitution of May 3 Day
        31 May Pentecost
        11 June Corpus Christi
        15 Aug Assumption of the Blessed Virgin Mary
        1 Nov All Saints
        11 Nov National Independence Day
        25 Dec Christmas (1st day)
        26 Dec Christmas (2nd day)

    2. The Seller shall deliver the Items in accordance with the Customer’s choice:
      1. via post or the carrier indicated when placing the Order
    3. The delivery of Items is available on the territory of the Republic of Poland and other EU countries, the Schengen area, the USA and Canada. A detailed list of countries is available here:https://kaybi.eu/payment-methods-and-shipping/?lang=en/
    4. The delivery costs shall be clearly specified during the Order placement process and are available on the Online Store’s website in the Payment and Shipping tab.
  6. PAYMENT
    1. The Seller shall make available the following payment methods:
        1. Cash on Delivery (COD)
        2. Bank transfer (the Seller’s bank account details are specified on the Store’s website in the Payments and Shipping tab and shall also be sent to the Customer by e-mail after an Order is placed)
        3. By PayU electronic payments:
          Bank List:

          • Alior Bank
          • Bank Nowy BFG
          • Bank Pekao
          • Bank Polski
          • Banki Spółdzielcze
          • BNP Paribas
          • BOŚ Bank
          • CitiHandlowy
          • Credit Agricole
          • GET IN BANK
          • Idea Bank
          • ING
          • Inteligo
          • mBank
          • Millennium Bank
          • Plus Bank
          • Santander
          • Nest Bank
          • Noble Bank
          • T-mobile
          • Blik
          • Credit Cards: VISA, Master Card, Maestro
    2. The entity providing online payment services shall be PayU S.A. with its registered office in Poznań, Grunwaldzkaa 182, entered into the register of entrepreneurs maintained by the District Court for the capital city of Poznań, VIII Commercial Division of the National Court Register under No. KRS 0000274399, holding tax identification number (NIP): 7792308495
    3. Using electronic payments Blue Media S.A.:
      1. The entity providing online payment services in the field of card payments is Blue Media S.A.
      2. Credit Cards:
        • Visa
        • Visa Electron
        • Mastercard
        • MasterCard Electronic
        • Maestro
    4. If the method of payment is other than cash or card on delivery, the Customer is obliged to pay the price under the Sales Agreement within 5 working days of its conclusion, unless the Sales Agreement provides otherwise.
    5. In the case of Customers who are not also Consumers, the Seller shall have the right to limit the available payment methods, including the requirement to make a prepayment in full or in part.
  7. ORDER EXECUTION
    1. The condition for the Order to be completed is for the Customer to provide, using the website interactive form, true personal and contact details (enabling verification and confirmation of acceptance of the Order to be completed).
    2. In the event of a possible extension of the delivery period, the Customer shall be immediately notified thereof.
    3. If the Customer chooses the method of payment by bank transfer, the order completion time shall be counted from the date of crediting the Seller’s bank account or settlement account.
    4. Orders shall be processed only on working days. Orders placed on Saturdays, Sundays and holidays shall be processed on the first following working day.
    5. The waiting time for delivery shall be from 48 hours to 21 days. The waiting time comprises the Order completion time (completing the Items) and the expected delivery time (from as little as 24 hours on the territory of Poland).
    6. In the event of incorrect or insufficient provision of personal or contact data, the Seller shall make every effort to contact the Customer in order to confirm the Order placement. If it is not possible for the Seller to contact the Customer to confirm the Order, the Seller’s offer shall not be binding.
    7. Together with the Item the Customer shall receive proof of purchase, i.e., a VAT invoice. The Customer authorises the Seller to issue an invoice without the signature of the Customer and send it to the address specified by the Customer.
    8. The place for the Seller to fulfil the performance obligation hereunder shall be the place of receipt of the Items (delivery address) specified by the Customer when placing the Order.
    9. Collecting the delivery with the Items delivered by a courier, the Customer is obliged to exam-ine it (pursuant to Article 545 § 2 of the Civil Code). In the event of damage to the shipment, the Seller recommends drawing up a damage report in the presence of the courier and immediately notifying the Seller thereof. Failure to draw up the damage report is not tantamount to the expiry of the Consumer’s right to lodge a complaint in the scope of damage occurring during the delivery; however, the report is helpful in the complaint procedure. In the absence of the dam-age report the Customer may hinder the claiming of possible claims from the Seller and determining the person responsible for the damage to the consignment. Complaints concerning dam-age occurring during the delivery made by Customers who are not Consumers, without the damage protocol attached shall not be considered.
  8. ITEM RETURN REGULATIONS
    1. According to the Consumer Act, each Consumer has the right to return the product within 14 days from the date of receiving the parcel. Only an Item in an unaltered state with a set of originally attached tags shall be returned.
      If you return the Item, we will return the payments received from you immediately, and in any case no later than 14 days from the date on which we receive the returned Item.
    2. The Customer may use the declaration template in the Complaints and Returns tab; however, this is not obligatory.
    3. The Seller shall refund the payment using the same payment methods as those used in the original transaction, unless this is not possible or another solution is agreed with the Customer; in any event, the Customer shall not incur any fees in connection with the refund.
    4. The Customer shall not be entitled to return the Items in respect of separate contracts where the object of the performance is an item produced to the consumer’s specifications or to meet his/her individual needs, or where the item purchased has clear signs of use or damage.
    5. The Customer is liable for any reduction in the value of the Items resulting from their use beyond what is necessary to determine the nature, characteristics and functioning of the Items. In order to determine the nature, characteristics and functioning of the Items, the Customer shall handle the Items and check them only in the same way as he/she could do in a brick-and-mortar shop.
    6. If the Customer has chosen a method of delivery of the product other than that offered by the Seller, the Seller shall not be obliged to reimburse the Customer for additional costs incurred by him/her.
    7. The Customer shall bear all direct costs of returning the product — according to the price list of the carrier, by means of which the Customer shall deliver the returned Items to the Seller, i.e., the Customer shall return the Item to the Seller at his/her own expense, which is not subject to refund.
    8. If you wish to return an Item, please contact us:
      by e-mail: kontakt@kaybi.eu
      by telephone: +48 798 737 623 Returns shall be sent to the following address:
      Katarzyna Byler Media Consulting
      ul. ul. Belgradzka 46/22
      02-793 Warszawa
      If the Customer sends an Item to the aforementioned address, the Seller recommends that it should say “RETURN” on the parcel.
  9. COMPLAINT PROCEDURE
    1. Complaints about Item nonconformity with the Sales Agreement:
      1. The Seller shall be liable to the Customer who is a natural person who purchases the Item for purposes not related to professional or business activity for the Item’s nonconformity with the Sales Agreement to the extent specified in particular in the Act of July 27th 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended).
      2. Complaints about Item nonconformity with the Sales Agreement shall be submitted in writing to the following address: ul. Belgradzka 46/22, 02-793 Warszawa, or by e-mail to: kontakt@kaybi.eu. kontakt@kaybi.eu
      3. The Seller shall respond to the complaint immediately, and no later than within 14 days. The Seller’s response to the complaint shall be sent to the e-mail address provided by the Customer or in another way agreed with the Customer.
      4. The Seller hereby informs the Customer that in the event of the Customer not following the Seller’s recommendations concerning cleaning the product, the complaint shall not be considered. In the case of recommended Aqua Wash method, it is necessary to present a laundry bill for the Aqua Wash washing service.
    2. Complaints related to the provision of Electronic Services and other complaints related to the operation of the Online Store:
      1. Complaints related to the provision of Electronic Services and other complaints related to the operation of the Online Store shall be submitted in writing to the following address: ul. Belgradzka 46/22, 02-793 Warszawa, or by e-mail to: kontakt@kaybi.eu. kontakt@kaybi.eu
      2. It is recommended that the Customer should provide in the content of the complaint as much information and circumstances concerning the subject of the complaint as possible, in particular the type and date of the occurrence of irregularities and contact details — this will facilitate and accelerate the processing of the complaint by the Service Provider.
      3. The complaint shall be processed by the Service Provider immediately, and no later than within 14 days.
      4. The Service Provider’s response to the complaint shall be sent to the Customer’s e-mail address specified in the complaint report or in any other way agreed with the Customer.
  10. PERSONAL DATA
    1. The administrator of the Customer’s personal data collected via the Online Store shall be the Administrator: Katarzyna Byler Media Consulting (business address: ul. Belgradzka 46/22, 02-793 Warszawa) entered in the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister in charge of economy, NIP: 5212679128, REGON: 141830123, e-mail address: kontakt@kaybi.eu, telephone number: +48 798 737 623 (fee as for a standard call — according to the price list of the relevant operator)
    2. The Customer’s personal data collected by the Administrator via the Online Store shall be collected for the purpose of performing the Sales Agreement and/or contracts for the provision of Electronic Services concluded with the Customer.
    3. In accordance with the GDPR, the Customer has the right to inspect the content of his or her data, and to correct and delete them. The Seller ensures each Customer the right to control data processing in accordance with Article 32 of the GDPR.
    4. The provision of personal data by the Customer shall be voluntary; however, failure to provide the personal data specified in the Terms and Conditions necessary to conclude a Sales Agreement or an Electronic Services Agreement shall result in the Seller’s refusal to conclude such an agreement. The data necessary to conclude a Sales Agreement or an Electronic Services Agreement are also specified at all times on the Online Store’s website.
    5. No personal data in the Seller’s database shall be transferred to entities not participating in the performance of the Sales Agreement.
    6. Detailed information concerning personal data and privacy protection has been included in the “Privacy Policy” tab of the Store’s website, at the following link: https://kaybi.eu/gdpr/?lang=en
  11. FINAL PROVISIONS
    1. Agreements concluded via the Online Store shall be concluded in the Polish language.
    2. In matters not regulated by these Terms and Conditions, the provisions of the generally appli-cable law shall apply, including in particular the provisions of the Civil Code and the Act of 30 May 2014 on Consumer Rights. on Consumer Rights.
      1. The choice of Polish law shall not deprive the consumer of the protection granted to him/her under provisions which cannot be excluded by way of a contract, by virtue of the law which would be applicable in the absence of choice, i.e., the law of the country in which the consumer has his/her habitual residence, and the entrepreneur performs his/her business or professional activity in the country in which the consumer has his/her habitual residence or in any way directs such activity to that country or to several countries including that country, and the con-tract falls within the scope of that activity.
    3. The Service Provider reserves the right to amend these Terms and Conditions for the following important reasons: change of the Seller’s address data, change of legal regulations, introduction of additional services or extension of the functionality of the Online Store, change of methods of payment and delivery, emergence of new technologies and IT systems forcing a change in the functioning of the Online Store. The amended Terms and Conditions shall be binding on the Customer if the requirements specified in Art. 384 of the Civil Code have been observed (i.e., the Customer has been correctly notified of the changes) and the Customer has not terminated the contract of a continuous nature within 14 days. Amendments to the Terms and Conditions shall not in any way violate the rights or services acquired by the Customer, in particular shall not affect placed or executed Orders and concluded Sales Agreements, which shall be executed in compliance with the existing terms and conditions. If an amendment to the Terms and Conditions results in the introduction of any new fees or an increase in the current fees, the Customer shall have the right to withdraw from the agreement.
    4. The Customer may access the Terms and Conditions at any time via a link located on the home page of the Online Store and download and print it. The Terms and Conditions of the Online Store are available in the Terms and Conditions tab and are delivered free of charge to the Customer (by electronic means) on request.
    5. The contents of the concluded Sales Agreement and the Electronic Services Agreement shall be preserved, secured and made available to the Customer by making the Terms and Conditions available on the websites specified in point 10.4. hereinabove and sending the Customer an e-mail, and in the case of a Sales Agreement, also by attaching proof of purchase (invoice or receipt) and a written confirmation of the information in accordance with the regulations on distance contracts.
    6. Disputes arising between the Service Provider, the Seller and the Customer who is also a Consumer shall be submitted to the competent common courts. Disputes arising between the Service Provider, the Seller and the Customer who is not also a Consumer shall be submitted to the court having jurisdiction over the seat of the Service Provider or the Seller.